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It ought to be self-evident common sense that service is important to sales. But it’s not.

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Stanley Marcus

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I went into a Beverly Hills shop to buy an attache case. They had 250 cases on their shelves. I asked an attractive saleswoman if they carried one made of belting leather. She said ‘no.’ That was the end of the conversation. She made no attempt to show me another case that would provide equal service. I didn’t buy an attache case.

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My only real contact with what my father did was that he could get 16-millimeter prints, so every weekend we would show two or three movies at home. But our house wasn’t frequented by stars. My father’s personal life was his personal life, and it was separate from his professional life.

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June 5, 2024

My only real contact with what my father did was that he could get 16-millimeter prints, so every weekend we would show two or three movies at home. But our house wasn’t frequented by stars. My father’s personal life was his personal life, and it was separate from his professional life.

Previous

June 5, 2024

I went into a Beverly Hills shop to buy an attache case. They had 250 cases on their shelves. I asked an attractive saleswoman if they carried one made of belting leather. She said ‘no.’ That was the end of the conversation. She made no attempt to show me another case that would provide equal service. I didn’t buy an attache case.

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It ought to be self-evident common sense that service is important to sales. But it’s not.

Stanley Marcus