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I went into a Beverly Hills shop to buy an attache case. They had 250 cases on their shelves. I asked an attractive saleswoman if they carried one made of belting leather. She said ‘no.’ That was the end of the conversation. She made no attempt to show me another case that would provide equal service. I didn’t buy an attache case.

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Stanley Marcus

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Because I direct films, I have to live in a major English-speaking production center. That narrows it down to three places: Los Angeles, New York and London. I like New York, but it’s inferior to London as a production center. Hollywood is best, but I don’t like living there.

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It ought to be self-evident common sense that service is important to sales. But it’s not.

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June 5, 2024

It ought to be self-evident common sense that service is important to sales. But it’s not.

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June 5, 2024

Because I direct films, I have to live in a major English-speaking production center. That narrows it down to three places: Los Angeles, New York and London. I like New York, but it’s inferior to London as a production center. Hollywood is best, but I don’t like living there.

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I went into a Beverly Hills shop to buy an attache case. They had 250 cases on their shelves. I asked an attractive saleswoman if they carried one made of belting leather. She said ‘no.’ That was the end of the conversation. She made no attempt to show me another case that would provide equal service. I didn’t buy an attache case.

Stanley Marcus