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Patrick Lencioni

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God bless those employees at United who somehow continue to be gracious and patient and generous with customers even while bearing the brunt of a broken company themselves.

Patrick Lencioni

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Patrick Lencioni

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Team members need to be able to admit their weaknesses and mistakes, to acknowledge the strengths of others, and to apologize when they do something wrong.

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Too many executives I’ve met over the years have the mentality of a bodybuilder; they’ve come to accept the idea that growth is synonymous with success.

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May 21, 2024

Too many executives I’ve met over the years have the mentality of a bodybuilder; they’ve come to accept the idea that growth is synonymous with success.

Previous

May 21, 2024

Team members need to be able to admit their weaknesses and mistakes, to acknowledge the strengths of others, and to apologize when they do something wrong.

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