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Companies ignoring their customers. I think it’s unforgivable. And I count using a chatbot on your website as ignoring your customers. Stop doing it.

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Joe Lycett

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The thing about Birmingham is, no one spends their evening looking over your shoulder thinking: ‘Is that Nick Grimshaw?’ and wondering if there’s a better night they could be on. Because there isn’t.

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It’s a bit embarrassing for a company to be exposed for wrongdoing, but it’s really embarrassing if it’s done by making them the butt of a joke.

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May 3, 2024

It’s a bit embarrassing for a company to be exposed for wrongdoing, but it’s really embarrassing if it’s done by making them the butt of a joke.

Previous

May 3, 2024

The thing about Birmingham is, no one spends their evening looking over your shoulder thinking: ‘Is that Nick Grimshaw?’ and wondering if there’s a better night they could be on. Because there isn’t.

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