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Pay attention to those employees who respectfully ask why. They are demonstrating an interest in their jobs and exhibiting a curiosity that could eventually translate into leadership ability.

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Harvey Mackay

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Southwest Airlines is successful because the company understands it’s a customer service company. It also happens to be an airline.

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It’s nice to be important, but more important to be nice. You don’t know who your top customers will be five years from now or where you will be in 10 years. You may have a fancy title, but you will always need help from the people around you.

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April 30, 2024

It’s nice to be important, but more important to be nice. You don’t know who your top customers will be five years from now or where you will be in 10 years. You may have a fancy title, but you will always need help from the people around you.

Previous

April 30, 2024

Southwest Airlines is successful because the company understands it’s a customer service company. It also happens to be an airline.

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