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The best form of customer service is self service. Constantly empower customers to get their own answers themselves.

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Dan Pena

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I have written and said countless times it is not what happens to you in life that makes a difference! It is how we react to what happens to us in life that creates our history and – more importantly – our future!

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QLA is not about filling your brain with information – it is starting a fire within your heart and soul!

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April 25, 2024

QLA is not about filling your brain with information – it is starting a fire within your heart and soul!

Previous

April 25, 2024

I have written and said countless times it is not what happens to you in life that makes a difference! It is how we react to what happens to us in life that creates our history and – more importantly – our future!

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