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When you’re on one of the Caribbean islands, sometimes it’s hard to picture how they fit in with the rest, but when you see them all joined together like a necklace from space, you see the natural geographic connectedness of them all.

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Chris Hadfield

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I have connected by phone with customers who have left negative reviews and had a chance to get to know them. Not only was I able to solve their problems, a lot of the customers were so happy with the customer service that they become repeat customers.

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Boldface’ is a pilot term, a magic word to describe the procedures that could, in a crisis, save your life. We say that ‘boldface is written in blood’ because often it’s created in response to an accident investigation. It highlights the series of steps that should have been taken to avoid a fatal crash, but weren’t.

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April 25, 2024

Boldface’ is a pilot term, a magic word to describe the procedures that could, in a crisis, save your life. We say that ‘boldface is written in blood’ because often it’s created in response to an accident investigation. It highlights the series of steps that should have been taken to avoid a fatal crash, but weren’t.

Previous

April 25, 2024

I have connected by phone with customers who have left negative reviews and had a chance to get to know them. Not only was I able to solve their problems, a lot of the customers were so happy with the customer service that they become repeat customers.

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