Xerox manages the infrastructure of E-ZPass for a large number of states. So when you say E-ZPass, and get some bill from E-ZPass, or call and ask a question about E-ZPass, you’re talking to a Xerox person. Ursula Burns Read Quote
My mother raised us to think that if we worked hard, and if we put our end of the bargain in, it would work out OK for us. Ursula Burns Read Quote
I went to an all-girls Catholic high school. The three things that they focused on were reading, writing, and arithmetic. My goodness, this is a novel idea in this modern society. I was really good at all three of these things. I was particularly good at math. Ursula Burns Read Quote
My perspective comes in part from being a New York black lady, in part from being an engineer. I know I’m smart and have opinions worth being heard. Ursula Burns Read Quote
I don’t think paper will go away. I do believe that the value of paper will change, and Xerox is working on changing that value. Consider a color page. Actual life is in color, but you keep reproducing it in black and white. You remove value. It’s a bad thing to do. Ursula Burns Read Quote
Race and gender definitely came up, occasionally, in my life at work. But the bigger challenge that I had was age. I took roles earlier in my career than people expected, and so a lot of what I got was, ‘Do you actually know enough to do this?’ Ursula Burns Read Quote
Crankiness is a human attribute that, when people walk in the door of Xerox, they remain human. The best way to get the best out of people is to not force them to be something other than they naturally are. Now what do they have to be? They have to be respectful. You can’t be ridiculously disrespectful. Ursula Burns Read Quote
Long time ago, people would make the Bible, right? The guy said it, somebody wrote it down. And then if you wanted another copy of it, another human being wrote another one. It took a long, long time. Somebody created this thing called mimeograph paper and so you said, ‘OK, we’ll do it that way.’ And so you could get three of them. Ursula Burns Read Quote
Kids are pretty resilient. You don’t have to be at every volleyball game. We can’t guilt ourselves. Ursula Burns Read Quote
As I’ve progressed in my career, I’ve come to appreciate – and really value – the other attributes that define a company’s success beyond the P&L: great leadership, long-term financial strength, ethical business practices, evolving business strategies, sound governance, powerful brands, values-based decision-making. Ursula Burns Read Quote
