Anything we can do that lets people find information more quickly is something we’re interested in. Stewart Butterfield Read Quote
We sent our user research team out to sit with customers for periods of time and get some insight into how Slack is working. We also get tens of thousands of points of contact via Twitter and our customer support ticketing system every month and can synthesize those results. Stewart Butterfield Read Quote
I feel like the business side came more naturally to me along with the product design side, but managing and effectively leading large organizations of people is something that is perpetually challenging and the topic on which I am constantly looking for good advice. Stewart Butterfield Read Quote
The social use of Slack does drive awareness – it’s a good thing for us. Stewart Butterfield Read Quote
A lot of companies lock up for a few weeks once a year for performance reviews. But there’s a way to collect feedback in real time from Slack so that by the end of the year, you’ve already stored up all of this information. Stewart Butterfield Read Quote
I no longer file expense reports, so I no longer experience the pain of it. What if everyone had a virtual assistant to do that kind of effort… like approving time off or submitting time-off requests? We want to really encourage developers to create cool things for Slack. Stewart Butterfield Read Quote
If you work at a 10,000-person company, and you’re using e-mail as the primary means of communication, then you probably have access to a couple hundredths of 1 percent of all the communications happening across the company. But if you use Slack, you might have access to 10 or 20 percent. Stewart Butterfield Read Quote
The most productive employees, from my experience, are those who go home at 5:30 P.M. but are hyperfocused at work. People can only think really hard for six to eight hours a day. Stewart Butterfield Read Quote
I think we are reluctant to move people out of an organization when there is not a good fit. It is typically not because someone is stupid or lazy or incompetent; it is a lot more subtle than that. Stewart Butterfield Read Quote
I remember working with a guy named Andrew Braccia at Yahoo, and Yahoo was the company that bought Flickr. Everyone on his team was hard working and reliable, did what they said they were going to do, on top of everything, and seemed to be operating at this level of productivity and effectiveness that I found difficult to manage to. Stewart Butterfield Read Quote
