Keeping customers is about the experience, and the employees control the culture and temperature of the business. Never forget that. Steve Wynn Read Quote
We recruit our people for personality. We look for the people person, with innate warmth, sweetness, and intelligence. These are the people who are sending your message out to the customers and potential customers, so we recruit for personality first and foremost. Steve Wynn Read Quote
I can’t stand the idea of being demagogued: that is, put down by a president who has never created any jobs and who doesn’t even understand how the economy works. Steve Wynn Read Quote
It’s very difficult for the middle class in America to keep up because of the inflationary pressure and the devaluation of the dollar. Steve Wynn Read Quote
In the last 680 million years of the four and a half billion that this planet has existed, life has been determined by two principal forces: the warmth and the diffused energy of the sunlight coming through our atmosphere, and water. Those are the primordial forces of life – sunlight and water. Steve Wynn Read Quote
I went public in 2002 in America, and do you know what Wall Street valued my concession in Macau at? Zero. Steve Wynn Read Quote
The greatest thing that ever happened to me in my life was being allowed to do business in Macau and in China. I love it here. It has been the greatest single event in my commercial career. Period. Steve Wynn Read Quote
The minute you do any layoffs, you might as well lay off the whole joint because everybody forgets about the customer and worries about their job security. Steve Wynn Read Quote
