We have a relationship with our customer, and that relationship translates into sales. Richard Hayne Read Quote
The Anthropologie brand continues to succeed in emotionally engaging its customers while delivering strong financial results. Richard Hayne Read Quote
I invite you all to visit our new Harold Square or Space 98 stores in New York. I think you’ll agree with me that these stores have a distinct Urban Outfitters personality, with fresh, exciting product and an experience that resonates with the 18 to 28 year old urban-dwelling customer. Richard Hayne Read Quote
For many years, we have repeated that the direct-to-consumer channel is growing and capturing a larger share of our customers’ wallet. Richard Hayne Read Quote
While stores continue to be a very important part of our business, there is no mistaking the fact that the customers’ shopping preference, measured by both traffic and sales, continues to move to a virtual experience. Richard Hayne Read Quote
Over time, demand from Registry should help support the home product expansion initiative and vice-versa. Richard Hayne Read Quote
Quite frankly, the Urban brand organization became too siloed, with too little communication across functional areas. The great creativity that has been the hallmark of our success became stifled. Richard Hayne Read Quote
There is no question that there is a capability that the Internet affords us to get a closer look at the customer and to be closer to the customer. Richard Hayne Read Quote
If we go and see hundreds of different market resources, you are seeing hundreds of different points of view, and once in a while, my experience is, you will come across one or two that are just outstanding, and you never would have thought of them. Richard Hayne Read Quote
In the direct-to-consumer channel, we continue to look at the entire world as an extension opportunity for all of our brands. Richard Hayne Read Quote
