The problem is too often they are boring, and boring in a meeting happens for the same reason as in a book or movie – when there is not enough compelling tension. Meetings should be intense. Patrick Lencioni Read Quote
At its core, all authentic growth depends on more customers wanting more of what your company offers. Any other drivers – pricing gimmicks, heroic marketing efforts, forced acquisitions – are ultimately destructive. Patrick Lencioni Read Quote
When team members openly and passionately share their opinions about a decision, they don’t wonder whether anyone is holding back. Then, when the leader has to step in and make a decision because there is no easy consensus, team members will accept that decision because they know that their ideas were heard and considered. Patrick Lencioni Read Quote
Members of great teams confront each other when they see something that isn’t serving the team. Patrick Lencioni Read Quote
If you don’t know what your family stands for and what your life situation is, you’re in trouble. Patrick Lencioni Read Quote
Whether we’re talking about leadership, teamwork, or client service, there is no more powerful attribute than the ability to be genuinely honest about one’s weaknesses, mistakes, and needs for help. Patrick Lencioni Read Quote
Failing to engage in conflict is a terrible decision, one that puts our temporary comfort and the avoidance of discomfort ahead of the ultimate goal of our organization. Patrick Lencioni Read Quote
Clients don’t expect perfection from the service providers they hire, but they do expect honesty and transparency. There is no better way to demonstrate this than by acknowledging when a mistake has been made and humbly apologizing for it. Patrick Lencioni Read Quote
