If you really want to step up your team’s creative thinking, take a hard look at how many people you’re putting in a room together. More than three to five is probably too many. Patrick Lencioni Read Quote
When employees feel anonymous in the eyes of their managers, they simply cannot love their work, no matter how much money they make or how wonderful their jobs seem to be. Patrick Lencioni Read Quote
The sad fact is that it would be fair to say that United is a generic, bureaucratic, tired company. A sort of DMV in the sky. No real culture. No real strategy. No real expectations for employees or customers. All of which is a shame. Patrick Lencioni Read Quote
God bless those employees at United who somehow continue to be gracious and patient and generous with customers even while bearing the brunt of a broken company themselves. Patrick Lencioni Read Quote
I have many times marveled at how I could feel so good about myself while eating peanuts in a middle seat on Southwest Airlines and yet feel so condescended to in first class on United. Patrick Lencioni Read Quote
Values can set a company apart from the competition by clarifying its identity and serving as a rallying point for employees. But coming up with strong values – and sticking to them – requires real guts. Patrick Lencioni Read Quote
I’ve seen it again and again in my consulting: Most teams are too large to be innovative, despite their leaders’ best intentions. Patrick Lencioni Read Quote
Team members have to hold each other accountable. If there’s a meeting, all members have to commit to be present and to help one another; they can’t just check out when they feel they’re not getting any benefits. Patrick Lencioni Read Quote
A lot of times, people find themselves in a meeting where the primary purpose is to receive information, and that’s a poor use of people’s time. Those meetings can be easily dispensed with and can be an email instead that people read in their own time. Patrick Lencioni Read Quote
