Clearly, nutrition is great. I was a vegan, so being an athlete and a vegan certainly sounds like it would be the right thing to prevent something like heart disease, but it’s highly genetic. Oscar Munoz Read Quote
If I have any strength that would be considered above average, it is that I can read people. Oscar Munoz Read Quote
I can’t tell you how many thousands of small moments that I’ve had with employees in our company that have been nothing more than a one-on-one. I’ll see the baggage-services person, he or she is by himself. I’ll pull them off to the side and have a 15-minute conversation about their history, their life, that kind of thing. Oscar Munoz Read Quote
It’s so important that we tell customers what’s going on as best as we can. And we’re trying to do that. We don’t often know ourselves, for so many different factors, but reliability, flexibility, and information are the three critical customer service orientations. Oscar Munoz Read Quote
United spent $1.2 billion repurchasing shares in 2015 and plans to spend $1.5 billion on share repurchases in the first quarter of 2016. We have a lot of positive momentum, but this is just the beginning. Oscar Munoz Read Quote
In the telecommunications, consumer products, and railway businesses, there are very real consequences if you don’t meet the consumer’s needs and desires. There are also substantive rewards for doing so, and especially for exceeding customer expectations. Oscar Munoz Read Quote
We didn’t have nine brands of cereal at home. We’d line up to fill our bowls from a giant vat of oatmeal. Oscar Munoz Read Quote
