This is a pattern-bargaining industry, like railroads. You need to pay market to get a contract at all, and without contracts, you have a poor relationship with workers. Oscar Munoz Read Quote
Our employees and competitors thought we were docile. We want to be defiantly disruptive. I don’t mean necessarily by launching price wars but by being the best at the basics – having the best customer service, the best on-time performance, the best coffee – in a thoughtful, not a testosterone-laced, way. Oscar Munoz Read Quote
I believe we must go further in redefining what United’s corporate citizenship looks like in our society… and we intend to live up to those higher expectations in the way we embody social responsibility and civic leadership everywhere we operate. Oscar Munoz Read Quote
It’s a new era with regard to social media. It’s just something that we have to adapt to and accept. Oscar Munoz Read Quote
To get our passengers where they want to go safely and happily requires thousands of us working together with a shared purpose of supporting each other in serving our customers. Oscar Munoz Read Quote
I am a first-generation college graduate, and I’m proud to say that most of my other siblings have college degrees as well. Our parents taught us to work hard and never forget our family roots, where we came from, and how much effort it took to get to where we are today. Oscar Munoz Read Quote
It is important that we win back the trust of employees first, then customers. Oscar Munoz Read Quote
