We are never complacent. My job is to make us look 10 years out and be prepared. Mary Dillon Read Quote
One thing I love about the beauty industry is that there are so many entrepreneurs, so much creativity, such a fun pipeline of products. Mary Dillon Read Quote
Amazon has done something for all of retail, which is resetting the customer expectations about how quickly and easily you can get things. Mary Dillon Read Quote
Our awareness gap and the fuzziness about how people might understand Ulta today is a ripe opportunity for us as we think about going forward. I imagine this is like almost relaunching the brand of Ulta. Mary Dillon Read Quote
Guests who shop at Ulta know exactly what we’re about. People who have not shopped at Ulta or have not shopped at Ulta for a long time have a fuzzy image. And that’s what I’m all about sharpening and elevating. Mary Dillon Read Quote
At the end of the day, especially in retail, you’ve got humans serving humans. And really, the more engaged and happier the associates are, the happier our guests are. It’s not complicated. Mary Dillon Read Quote
If a company want to cast its net widely, they will absolutely find qualified women. I don’t really think there are any real barriers to that. Mary Dillon Read Quote
I learned from McDonald’s that we can do great things from a marketing and advertising perspective, but if the experience at the restaurant isn’t superior, it might not matter. Mary Dillon Read Quote
