If you can’t build a relationship with your customers, you’re in big trouble. If you can remember the numbers from the reports and spreadsheets you spent hours poring over in your office, but you can’t picture the faces of your customers – you’re in big trouble. Jon Taffer Read Quote
When I was running the Troubadour, there was this transition from the classic singer/songwriter Jackson Browne types to bands like Black Flag, the Dead Kennedys, and Fear. Those are just some that come to mind. Oh, and Adam Ant! The Fear fans wanted to ‘crush’ the Ants. These guys hated each other. Jon Taffer Read Quote
There has been a black hole in the bar business in Las Vegas, particularly on the Strip in tourist areas. Jon Taffer Read Quote
I can’t believe the sense of community here, the amount of pride the people who run this city have in Las Vegas. They are wonderful. Jon Taffer Read Quote
Honestly, if I could be anything, I’d love to be a small-business authority type of person. Jon Taffer Read Quote
When my company does a good job, we make people happy. They laugh, they smile, they have a good time – that’s what we do for a living. Any business doing that is making a noble effort. Jon Taffer Read Quote
Sometimes people go into my business because they like to drink, which – that’s insane. Jon Taffer Read Quote
If you have to signal a bartender to get a drink, then they’re not looking at you, which is their problem. They’re not doing their job. So don’t feel rude when you signal a bartender. They’re the ones who caused you to signal them. Go for it. Jon Taffer Read Quote
