The hardest thing about being a leader is demonstrating or showing vulnerability… When the leader demonstrates vulnerability and sensibility and brings people together, the team wins. Howard Schultz Read Quote
In the 1960s, if you introduced a new product to America, 90% of the people who viewed it for the first time believed in the corporate promise. Then 40 years later if you performed the same exercise, less than 10% of the public believed it was true. The fracturing of trust is based on the fact that the consumer has been let down. Howard Schultz Read Quote
When you’re building a business or joining a company, you have to be transparent; you can’t have two sets of information for two sets of people. Howard Schultz Read Quote
Many companies today are reducing hours of full-time people to get under the minimum so they don’t have to pay health care costs. I just shake my head because that’s not going to build long-term value and trust with your people. Howard Schultz Read Quote
If you look at coffee, tea, food and juice, we think there are inherent opportunities. If you look at health bars or grab-and-go products that are in our stores, we think we can significantly enhance them and make them more widely available. Howard Schultz Read Quote
