We will hire someone with less experience, less education, and less expertise than someone who has more of those things and has a rotten attitude. Because we can train people. We can teach people how to lead. We can teach people how to provide customer service. But we can’t change their DNA. Herb Kelleher Read Quote
I’ve always said manage in good times so that you’re ready for the bad times. Herb Kelleher Read Quote
Your employees come first. And if you treat your employees right, guess what? Your customers come back, and that makes your shareholders happy. Start with employees and the rest follows from that. Herb Kelleher Read Quote
