The spirit of Southwest Airlines is exuberant, it’s caring, it’s dedicated, it’s diligent, it’s fun, it’s rewarding, it’s a joy. Herb Kelleher Read Quote
One piece of advice that always stuck in my mind is that people should be respected and trusted as people, not because of their position or title. Herb Kelleher Read Quote
We turned our planes around after landing and got them off again in 20 minutes back in the early days; 15 minutes in many cases. That gave us a huge cost advantage because we could do more flying in a day with a single plane than anybody else. Herb Kelleher Read Quote
You can’t have a mid-life crisis in the airline industry because every day is a crisis. Herb Kelleher Read Quote
Southwest isn’t a ‘This is my job, that’s your job’ kind of company. Being successful is our job, and we’re willing to do whatever it takes to achieve that. Herb Kelleher Read Quote
Keep costs low and spirits high, and the people of Southwest Airlines will keep LUV in the air. Herb Kelleher Read Quote
The clear, unmistakable sign of a bureaucrat is somebody who worries about whether he has a window. Herb Kelleher Read Quote
I think my greatest moment in business was when the first Southwest airplane arrived after four years of litigation, and I walked up to it and I kissed that baby on the lips and I cried. Herb Kelleher Read Quote
Our people know that if they are sick, we will take care of them. If there are occasions of grief or joy, we will be there with them. They know that we value them as people, not just cogs in a machine. Herb Kelleher Read Quote
