Most people think of us as this flamboyant airline, but we’re really very conservative from the fiscal standpoint. Herb Kelleher Read Quote
It is my practice to try to understand how valuable something is by trying to imagine myself without it. Herb Kelleher Read Quote
I tell my employees that we’re in the service business, and it’s incidental that we fly airplanes. Herb Kelleher Read Quote
The people of Southwest have always been my pride, my joy and my love. Their indomitable dedication and esprit de corps have taken Southwest from a three-airplane dream to a 500-airplane reality. Herb Kelleher Read Quote
In 1996 – when, for the fifth year in a row, we had the best record among major airlines for on-time performance and for baggage handling and the fewest complaints for the number of customers carried – we dedicated an airplane to all of our 25,000 people. We put all their names on the outside of the overhead bins. Herb Kelleher Read Quote
I don’t really have any peeves, and I fly other carriers a good bit. My experience has been good in terms of getting on the airplane expeditiously and getting to my destination as need be, on time, with my bags – which I carry on. Herb Kelleher Read Quote
I just always have felt that people should be natural in their behavior, that they should be able to derive enjoyment from whatever they do. When they derive enjoyment, they tend to work together better; they tend to be more productive. Herb Kelleher Read Quote
