My beloved father passed away just two months after I told him I was going to start a company. Whenever I make progress in my career, I wish I could share the news with my father. Eric Yuan Read Quote
We have awesome, passionate customer success and social media teams, but when I see a customer who needs help or is unhappy, I take that personally. Eric Yuan Read Quote
Every day I’d talk to my customers at Webex and they’d tell me how unhappy they were with our service. This was a terrible way to spend my days, it weighed heavily on my heart. I wanted to spend my days delivering happiness, and I knew I had to take charge of my own destiny to do that. Eric Yuan Read Quote
Millennials grew up realizing that they can get the job done without having to go to the office. Eric Yuan Read Quote
If I were to spend investor money on nice furnishings and so forth, particularly early on, I might not have it for opportunities that can really grow our business. Eric Yuan Read Quote
During the time of Webex growing from $0 to greater than $700M, the company was sold to Cisco. The Webex team lost the passion and drive to further grow the business because many Webex veterans left and Cisco’s integration with Webex was not successful. Eric Yuan Read Quote
