When you’re doing what you love to do, you become resilient. You create a habit of taking chances on yourself. If you do what’s expected of you, and things go poorly, you will look to external sources for what to do next, because that will be your habit. You will be standing there frozen. If you are just filling a role, you will be blindsided. Dick Costolo Read Quote
I was in Shanghai recently, where Twitter is blocked, and yet there were ads and billboards across town with hashtags on them. Dick Costolo Read Quote
We have a core value here at Twitter that says we want to defend and respect the user’s voice. And that’s important to us on a global basis. Someone doesn’t sign up for a service expecting that their sign up information is going to be handed over without them being asked… We’re going to defend our users’ rights. Dick Costolo Read Quote
The way you build trust with your team is around super-clear communication in that instant when they say, ‘I will be sad if you don’t do X.’ You have to say, ‘We’re not going to do X, and here’s why, and believe me, you’ll be much sadder later if I let you go do it and you spend a bunch of time on it and nothing ever happens.’ Dick Costolo Read Quote
As a leader, you need to care deeply, deeply about your people while not worrying or really even caring about what they think about you. Managing by trying to be liked is the path to ruin. Dick Costolo Read Quote
One of the things that I think I do well as a CEO is that I’m present. When I’m with my employees, I’m there in the moment. Dick Costolo Read Quote
Twitter needs to continue being a good listener and recognize that the service has been redefined by lots of people, tweet by tweet, but also come up with its own priorities. Dick Costolo Read Quote
We’ve recognized that Twitter is the second screen for TV, and TV is more fun with Twitter. There are a bunch of ways that we can be complementary to broadcasters. Dick Costolo Read Quote
I think if you look down the road for Twitter, we would like to be a company – a service – that is used by billions of people around the world in every country in the world because we feel that the power of Twitter is that it brings people closer to each other, to their governments, to their heroes, etc. Dick Costolo Read Quote
