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You have to realize that the customer really is king. People who go into more established businesses probably have to be careful not to be casual about that. When you have a brand-new business, and nobody knows who you are, you know you have to work really hard for your customers.

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Fred DeLuca

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There may be a perception that, with franchises, they’re all the same, so that limits the ability to experiment. But that’s not true. We’ve always kept two slots open on the menu of each Subway franchise – slots that franchisees can use to come up with their own sandwich ideas.

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The people who come to work deserve to be paid properly, and there’s no excuse. I could understand someone making a small error, but sometimes people make systematic errors, and that’s not right.

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April 27, 2024

The people who come to work deserve to be paid properly, and there’s no excuse. I could understand someone making a small error, but sometimes people make systematic errors, and that’s not right.

Previous

April 27, 2024

There may be a perception that, with franchises, they’re all the same, so that limits the ability to experiment. But that’s not true. We’ve always kept two slots open on the menu of each Subway franchise – slots that franchisees can use to come up with their own sandwich ideas.

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